Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery Charges – OLIYA Watch Bangladesh
We provide reliable nationwide delivery for all online orders.
Inside Dhaka City:
৳60 (Cash on Delivery available)
Outside Dhaka (Anywhere in Bangladesh):
৳120 (Cash on Delivery available)
Delivery Timeframe: 2 to 4 working days
Note: Customers may be allowed to check the product before payment, depending on the courier service policy.
For any questions or delivery-related support, feel free to contact our customer service team.
How long will delivery take?
At OLIYA Watch Bangladesh, we ensure fast and reliable delivery across the country.
Inside Dhaka City:
Delivery within 1 to 2 working daysOutside Dhaka (Anywhere in Bangladesh):
Delivery within 2 to 4 working days
Note: Delivery times may vary slightly due to weekends, public holidays, or courier delays. Once your order is shipped, you will receive a confirmation message or call with tracking details.
For urgent delivery requests or assistance, feel free to contact us on WhatsApp at 01521-769342.
What exactly happens after ordering?
Once you place an order with OLIYA Watch Bangladesh, the following steps take place:
Order Confirmation:
You will receive an order confirmation via SMS or email with all the details of your purchase.Processing & Packaging:
Our team carefully checks, packs, and prepares your product for shipment—ensuring it’s in perfect condition.Shipping:
Your order is handed over to our trusted delivery partner.Inside Dhaka: Delivered within 1–2 working days
Outside Dhaka: Delivered within 2–4 working days
Delivery & Payment:
Our delivery person will contact you before arriving.For Cash on Delivery, payment is collected when the product is handed over.
Some couriers allow checking the product before payment.
After-Sales Support:
If you face any issue after receiving the product, you can contact our customer service for return, exchange, or support.
Where can I view my sales receipt?
Where Can I View My Sales Receipt?
After placing an order with OLIYA Watch Bangladesh, your sales receipt will be provided in the following ways:
Email Confirmation:
A digital receipt is automatically sent to your email address once your order is confirmed. Please check your inbox (and spam/junk folder if not found).Physical Receipt with Delivery:
A printed receipt or invoice is usually included with the product inside the package.Customer Support:
If you did not receive your receipt or need a duplicate, please contact us via WhatsApp or call at 01521769342. Our support team will resend your receipt.
How do I add a gift receipt to an order?
At OLIYA Watch Bangladesh, we’re happy to help you send a watch as a gift. If you’d like to include a gift receipt (which hides the price), follow these steps:
During Checkout:
In the Order Notes section at checkout, simply write:
“This is a gift. Please include a gift receipt without prices.”Via WhatsApp or Call:
Alternatively, after placing your order, you can contact our support team at 01521769342 and request a gift receipt for your order.Custom Message (Optional):
If you’d like to include a short gift message, mention it in the same order notes or inform our team.
Note: Gift receipts do not show the price but can still be used for exchanges or support if needed.
How long do I have to return an order?
At OLIYA Watch Bangladesh, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, you can request a return or exchange.
Return Period:
You have 3 days from the date of delivery to request a return or exchange.
Conditions for Return:
The product must be unused and in original condition
Must include original packaging, tags, and invoice
Returns are not accepted for damaged items caused by misuse or negligence
How to Request a Return:
Contact our support team on WhatsApp at 01521-769342 within 3 days of receiving your order. We’ll guide you through the process.
Payment Information
How is the recipient reimbursed?
If you return a product to OLIYA Watch Bangladesh and it meets our return policy criteria, the reimbursement process is as follows:
Refund Method:
Refunds are processed to the original payment method used during the purchase.
For Cash on Delivery (COD) orders, the refund will be made via bank transfer or mobile financial service (e.g., bKash, Nagad) as preferred by the customer.Processing Time:
Refunds are typically processed within 5 to 7 business days after we receive and inspect the returned item.Refund Confirmation:
You will receive a confirmation message or email once the refund has been successfully processed.
Can I be reimbursed through the original payment method?
Yes, OLIYA Watch Bangladesh processes refunds to the original payment method used during the purchase whenever possible.
For online payments (e.g., card, mobile banking), refunds are returned directly to the same account.
For Cash on Delivery (COD) orders, refunds are typically made via bank transfer or mobile financial services like bKash or Nagad, as COD payments cannot be reversed.
Refunds are usually completed within 5 to 7 business days after we receive and inspect the returned product.
If you have any questions regarding your refund, please contact us on WhatsApp at 01521-769342.
Can the country receiving the shipment be different than the country of purchase?
Currently, OLIYA Watch Bangladesh only ships within Bangladesh. The delivery address must be located within the country at the time of purchase.
If you wish to send a watch as a gift or to someone in a different city or district within Bangladesh, we can accommodate that.
For international shipping or special requests, please contact our customer support on WhatsApp at 01521-769342. We will do our best to assist you.
How can I return an item?
If you wish to return a product purchased from OLIYA Watch Bangladesh, please follow these steps:
Check Eligibility:
Ensure the product is unused, in original condition, and returned within 3 days of delivery along with the original packaging, tags, and receipt.Contact Customer Support:
Notify us via WhatsApp or phone at 01521-769342 within 3 days of receiving your order. Provide your order number and reason for return.Return Approval:
Our team will review your request and guide you through the return process. We may arrange a pickup or provide the return address.Send the Product Back:
Pack the product securely and send it back as instructed.Refund/Exchange Processing:
After receiving and inspecting the returned item, we will process your refund or exchange within 5–7 business days.
Will I receive the same product that I see in the picture?
At OLIYA Watch Bangladesh, we strive to ensure that the product you receive matches the images and descriptions shown on our website or online store.
All product photos are taken from the actual items in our inventory.
However, slight variations in color or design may occur due to lighting, screen settings, or manufacturer updates.
We guarantee the quality and authenticity of every watch sold.
If the product you receive is significantly different from the description or images, please contact our customer support within 3 days for assistance.
Will you restock items indicated as “out of stock?”
At OLIYA Watch Bangladesh, we strive to keep our inventory updated and replenish popular items regularly.
Items marked as “Out of Stock” are temporarily unavailable but are expected to be restocked soon, depending on supplier availability.
We recommend contacting our customer support on WhatsApp at 01521-769342 to inquire about restock dates for specific products.
You can also request to be notified when an item is back in stock.
We appreciate your patience and interest in our products.
Orders and Returns
Delivery charges for orders from the Online Shop?
We offer reliable delivery services across Bangladesh for all online orders.
Within Dhaka City:
Delivery charge: ৳60
(Cash on Delivery option available)Outside Dhaka (Rest of Bangladesh):
Delivery charge: ৳120
(Cash on Delivery option available)
Delivery Time:
Inside Dhaka: 1–2 working days
Outside Dhaka: 2–4 working days
For any questions about delivery or charges, please contact our customer support via WhatsApp at 01521-769342.
How long will delivery take?
At OLIYA Watch Bangladesh, delivery times are as follows:
Inside Dhaka City: 1 to 2 working days
Outside Dhaka (rest of Bangladesh): 2 to 4 working days
Delivery time may vary slightly due to weekends, holidays, or unforeseen courier delays. You will receive a confirmation message once your order has been shipped.
What exactly happens after ordering?
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How long does the delivery take and how much does it cost?
At OLIYA Watch Bangladesh, we offer prompt delivery across the country with transparent charges:
Delivery Time:
Inside Dhaka City: 1 to 2 working days
Outside Dhaka (all other areas): 2 to 4 working days
Delivery Charges:
Inside Dhaka City: ৳60
Outside Dhaka: ৳120
Payment:
Cash on Delivery (COD) is available nationwide.
For further assistance, please contact us on WhatsApp at 01521-769342.
Which browser is best to use the site?
Which Browser Is Best to Use for Our Website?
For the best experience browsing the OLIYA Watch Bangladesh website, we recommend using the latest versions of popular web browsers such as:
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari (for Apple devices)
These browsers ensure full compatibility, fast loading times, and enhanced security while shopping on our site.
If you experience any issues accessing the website, please try updating your browser or clearing your cache. For further assistance, contact us on WhatsApp at 01521-769342.
How do I subscribe to the newsletter?
To stay updated with the latest watch collections, exclusive offers, and special promotions from OLIYA Watch Bangladesh, follow these simple steps:
Visit our website and scroll down to the Newsletter Subscription section.
Enter your email address in the provided field.
Click the Subscribe button.
You will receive a confirmation email shortly. Once confirmed, you’ll start receiving our newsletters directly to your inbox.
If you have any issues subscribing, please contact our support team via WhatsApp at 01521-769342.
